1.  Introduction

All Bay Plumbing Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. We are a licensed and insured plumbing contractor serving residential and commercial customers throughout the Central Valley of California including Modesto, Stockton, Lodi, Elk Grove, Turlock, Oakdale, Livermore, and Merced.

This Privacy Policy applies to all information collected through our website at abpteam.com, our phone systems, SMS and messaging platforms, contact forms, and all services we provide (collectively, "Services").

We operate in compliance with all applicable federal and California state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as applicable regulations governing licensed contractors under the California Contractors State License Board (CSLB).

2.  What Is Personal Information

"Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly to you as an individual. For the purposes of this policy, personal information includes but is not limited to:

•  Full name

•  Phone number (mobile and landline)

•  Email address

•  Service address and property address

•  Billing and payment information

•  Communication history including calls, texts, and emails

•  Appointment and service records

•  Insurance or warranty information provided in connection with services

3.  Information We Collect

Information You Provide Directly

We collect information when you interact with our business in any of the following ways:

•  Call or text our business line at 209-566-2999

•  Request a service estimate, inspection, or appointment

•  Complete a contact form on our website at abpteam.com

•  Communicate with us via email, SMS, or any messaging platform

•  Provide information at the time of service delivery

This information may include your contact details, service address, description of the plumbing issue or project, payment and billing information, and any communication records generated during your interaction with our team.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including device type, operating system, browser type, IP address, website usage data, and referring URL. This information is used to improve website performance and user experience.

Information From Third-Party Sources

We may receive information about you from third-party platforms through which you contact or review our business, including Google Business Profile, Yelp, Angi, social media platforms, and CRM or field service management platforms used to manage scheduling, dispatch, and invoicing.

4.  How We Use Your Information

All Bay Plumbing Inc. uses the information we collect solely for legitimate business purposes related to the delivery of licensed plumbing services. Specific uses include:

•  Scheduling, dispatching, and delivering residential and commercial plumbing services

•  Communicating with you regarding appointments, estimates, service updates, and follow-ups

•  Processing payments and maintaining billing records

•  Sending appointment confirmations, service reminders, and satisfaction follow-ups

•  Maintaining service history and warranty records for completed work

•  Improving our operations, service quality, and customer experience

•  Complying with California Contractors State License Board requirements and all applicable legal obligations

•  Conducting internal analytics and business performance tracking

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

5.  SMS and Communication Policy

By providing your phone number to All Bay Plumbing Inc., you consent to receive service-related communications from our business. These communications may include appointment confirmations, technician dispatch notifications, estimated arrival windows, service updates, estimate and invoice delivery, and follow-up messages related to completed services.

OPT-OUT: You may opt out of SMS communications at any time by replying STOP to any text message from our number. You may also contact us at 209-566-2999 or [email protected] to request removal from our messaging list. Opting out of marketing messages will not affect your ability to receive service-critical communications.

We do not sell, share, rent, or transfer SMS opt-in data or phone numbers to third parties for marketing purposes under any circumstances. Message and data rates may apply depending on your mobile carrier and plan.

6.  Sharing of Information

All Bay Plumbing Inc. does not sell your personal information. We may share your information only in the following limited circumstances:

•  With service providers who assist in our business operations such as payment processors, scheduling platforms, and CRM systems, all of whom are contractually required to protect your information and use it only as directed by us

•  With our internal team members including office staff and licensed field technicians who require access to deliver your requested services

•  With legal or regulatory authorities including the California Contractors State License Board when required by law, court order, or valid government request

•  In connection with a business sale, merger, or acquisition, with notice provided to affected individuals

We do not sell, rent, or trade personal information to any third party for commercial marketing purposes.

7.  Cookies and Tracking Technologies

Our website at abpteam.com may use cookies and similar tracking technologies to improve functionality and understand how visitors use our site. These technologies may collect session data, browsing behavior, and performance data used to identify and resolve technical issues.

You may disable or manage cookies through your browser settings at any time. Disabling cookies may affect certain features of our website but will not prevent you from requesting service or contacting our team. We do not use third-party advertising or behavioral tracking cookies for targeted advertising purposes.

8.  Data Retention

All Bay Plumbing Inc. retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Specific retention periods include:

•  Service and project records retained for a minimum of four years as required for licensed contractor compliance under California law

•  Payment and billing records retained in accordance with California tax and financial record requirements

•  Communication records retained for a reasonable period to support customer service, dispute resolution, and service continuity

•  Warranty and post-service records retained for the duration of any applicable warranty period

When personal information is no longer required for any lawful purpose, we take reasonable steps to delete or de-identify it securely.

9.  Your Privacy Rights — California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

•  The right to know what personal information we have collected, the categories of sources, and the purposes for which it is used

•  The right to access a copy of the specific personal information we hold about you

•  The right to request deletion of your personal information, subject to certain legal exceptions

•  The right to request correction of inaccurate personal information we hold about you

•  The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information)

•  The right to limit the use and disclosure of sensitive personal information

•  The right to non-discrimination — we will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights

To submit a privacy rights request, please contact us using the information provided in Section 13. We will respond within 45 days as required under California law. In certain circumstances we may extend this period by an additional 45 days with notice. We may require verification of your identity before processing your request.

10.  Data Security

All Bay Plumbing Inc. implements physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure password-protected systems for all business platforms, limited access controls, encrypted communication channels for transmitting sensitive data, and regular review of our data handling practices and security protocols.

While no system is 100 percent secure, we are committed to protecting your information to the best of our ability. In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals and relevant authorities as required under California law.

11.  Children’s Privacy

Our services are intended for adults and businesses. All Bay Plumbing Inc. does not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately using the information in Section 13 and we will take prompt steps to delete it.

12.  Changes to This Privacy Policy

All Bay Plumbing Inc. may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational updates. When we make material changes to this policy we will update the Effective Date and Last Updated date at the top of this document. Continued use of our services following any update constitutes your acceptance of the revised policy.

13.  Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using any of the following methods:

All Bay Plumbing Inc.

4847 Kiernan Ct Suite 6

Modesto, CA 95358

Phone: 209-566-2999

Email: [email protected]

Website: abpteam.com